Delivery Time
United States, Canada & Europe estimated delivery time 1 week via DHL
Once dispatched, we will update order status and add online tracking info.
Returns - 30 Day Money Back Guarantee
We want you to be fully satisfied with every item that you purchase online from EKENOZ. If you are not satisfied with an item that you have purchased online, Please contact us by email at info@ekenoz.com
You may return the item within 30 days for a full refund of the purchase price plus the applicable sales tax paid, minus the shipping, handling or other similar applicable charges paid. You will not be charged a restocking fee.
Products may be returned within 30 days of receipt of the items. All items must be in original packaging and in original, unused condition.
All refunds will be applied to the credit card used for the original purchase.
You will be refunded the shipping cost only if the return is a result of a manufacturer defect or a shipping error on our part.
At this time we are unable to process exchanges & replacements. Customers can return their original order for a refund and then create a new order for the replacement item(s).
For your protection, we recommend that you use the United States Postal Service or a reputable national shipping company such as FedEx and/or UPS for your return.
